The treatment I received at this salon by both a staff haircutter and the owner was horrible. It was a terrible experience. The haircutter was inexperienced and when I stated that I did not like the results after she asked she did not attempt to ask what the problem was she only put down the mirror and walked out. The rest of the staff did not know what to do except take my money. The woman behind the desk wanted to help yet it appeared she was not trained in what to do.This was clearly not her fault but that of the owner. I did get the owner's number and she finally agreed to take a look. I was given an appointment but had to wait because she was with a "paying customer". She looked and fingered my hair and stated the haircut was perfect yet when on to cut it again anyway. She proceeded to tell me all the people I "should" know that just love the way she cuts hair. I was very disappointed in the results and her attitude. My daughters were patrons but not anymore. I was recently offered a free haircut through a raffle prize and turned it down explaining why. In a community where every street or so has another salon, customer service should be foremost in the mind of the owner which clearly it was not. I have no idea how it was voted a reader's choice winner.