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Disappointed
DO NOT USE! We had windows and back door installed on 8/21/12. Minutes after Kenny (installer) left, the windows began dropping. After getting the runaround from Jim (owner) and Kenny about who should fix windows, we had to call the factory. The factory had to come out twice in one week to adjust the same windows. Our back door was poorly installed. There were scratches and holes on screen and door. Once again , after we called Empire and got the runaround from both Jim and Kenny, Jim ends up saying the damage was done by us and that he was washing his hands of us. After emailing damage pics that were taken hours after door was installed to Jim, he insisted he did not see anything. We asked him to come to the house in which he threatend us by texting "The last thing you want is for me to come there." HORRIBLE HORRIBLE HORRIBLE COMPANY! The time, energy and money we wasted can never be returned. DO NOT USE THIS COMPANY!!!

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